Return or Exchange Policy.

 We offer our customers the option to returning merchandises within 15 days from the ship date. To qualify, simply ensure that the item(s) is in its original condition (including: packaging, accessories, labels and tags). Items that are returned worn or damaged will not be accepted, and will be returned with no credit applied. A return shipping fee will be applied. We must receive your item back within 25 days of when we originally shipped to you. Please, allow us 10 days from the time we receive your item to process your return. Your refund will be the purchase price of the item, less the original shipping Fee, Shipping and handling charges are not refundable. A credit will be issued as soon as we receive and process your return. Please, send the return by a carrier of your choice to Red Mode NY, via insured, traceable method to ensure a safe and documented delivery. You should ship your return/exchange with a carrier who will provide your package with a tracking number to ensure that your package does not get lost. Packages must be returned prepaid. We do not accept COD. Please, notify our company about return or exchange via e-mail Returnexchange@redmode-ny.com. A return/exchange form is enclosed with every package. Please send your package, including your return/exchange form and the original invoice. Click here for printable return/exchange form. We offer our customers option to exchange merchandises only for the same dollar amount as the original purchase, for exchange no additional shipping & handling charges will be charged. Please fill out the return section of the form completely and enclose it with the item(s) you are returning. Be sure to indicate if you would prefer to receive a refund, or make an exchange for another size, color or item. If you are exchanging merchandise, please fill “Exchange” portion of the form. The original shipping and handling charges are not refundable for return. If anything is out of stock, we’ll let you know by e-mail or by phone from your return form so you still have a chance to amend the order.

Address for return:

Red Mode NY

attn: Return processing

2 Willow Shore Avenue

Sea Cliff, NY 11579